FAQ

Do you have questions about MIKE and our e-services? Here you will find a quick and easy overview of frequently asked questions.

Is your question not listed? No problem, your System administrator will be happy to help you.

 

MIKE

  • Who has access to MIKE?

    As a customer of the Rail Cargo Group, MIKE supports you with digital services for all aspects of your goods transport. Should you not yet have a current contractual relationship but are interested in working with us, visit mike.railcargo.com as your entry into the digital world of railway logistics. Our MIKE website makes it clear in a simple way how freight transport by rail works and guides you through ordering and tracking your shipments. Contact us at info.rch@railcargo.com to create a customised account.

  • How do I get access to MIKE?

    Business customers can request access to MIKE by contacting their System Administrator or Sales Key Account Manager. A direct conversation means that all the important information for MIKE access and the required services can be collected during the conversation.
    After registering and logging in, you can find detailed information about how to use each module on the MIKE Help Center page, but our staff would also be happy to give you a demonstration of how to use the system if you let us know that you’d like one.

  • Will I receive my login details immediately after registration?

    The verification, authorisation and creation of your MIKE user profile can take 1-2 working days. As soon as your MIKE user is created, you will receive all the necessary information by email and your contact partner will contact you with additional information.

  • How do I know which module I will need?

    Should you require further information on the individual modules or want to know which MIKE modules best suit you and your requirements, please refer to the detailed information about these services on railcargo.com. You can also get in touch with your System Administrator or Sales Key Account Manager to this end.

  • How much does MIKE cost to use?

    The basic MIKE package with all the current digital services is available to our customers free of charge. Future modules or enhanced features within a module may be subject to a charge.

  • Is it possible to create MIKE user profiles at company level?

    All of the users in your company will be given their own user profile to ensure data privacy.

Our system administrators – your points of contact